RETURNS & EXCHANGES
At Feather Your Nest, we try to understand and respond to the needs of our customers, both in-store and on-line. We appreciate that circumstances may occur which necessitate the return of merchandise. We will refund customers for regularly stocked merchandise in accordance with the following policy. Unfortunately, for sanitary reasons, we can not accept the return of down products, pillows and mattress pads.
Merchandise must be returned within 10 days of merchandise shipment to you, in new condition, with a copy of your sales receipt, original packaging and clear indication that it has not been used or laundered. We will promptly inspect the merchandise. Any merchandise that shows signs of usage will be returned to the purchaser without refund. If you would like to return or exchange an item, please contact us by phone at 1-877/855-3555 or by email at firstname.lastname@example.org, stating the reason for your return. We will then issue a return authorization number, which must be written on the outside of your return package.
If an item is returned that qualified for free shipping, the refund will be for the item cost minus the standard shipping cost. Standard shipping costs are outlined in the shipping section.
International shipments are not returnable. Also, we will not accept the return of custom orders or cut fabrics. Custom orders include anything that we do not regularly stock, as well as any items that are monogrammed, specially treated or otherwise altered or customized.
To cover collection fees and handling costs, we charge a 10% restocking fee on all returned merchandise. Also, we are unable to refund shipping, since this cost cannot be recovered. The balance will be paid to you in the manner in which you initially paid for the items. Gift returns will receive store credit or gift cards.
We always accept the return of defective merchandise. Upon our receipt of such items, we will inspect them to determine the issue(s) involved, and occasionally we will return them to the manufacturer to get their more formal inspection and analyses. If we determine that the merchandise is defective, we will send you another item, give you a full refund in the manner in which you initially paid for the item, or full store credit for your purchase, whichever you desire.
Customer satisfaction is our top priority. We hope you will be completely satisfied with your purchase. However, within the policies explained above, should you request, we will gladly process your refund.