Terms & Conditions
Your comfort, security and satisfaction with Feather Your Nest are our highest priorities. We employ many techniques and processes to achieve these objectives.
Privacy and Security
All information and data that is received by Feather Your Nest is encrypted using 128 bit SSL (Secure Socket Layer) encryption technology to provide a high level of security to protect the data that you submit on our website. Beyond this encryption, we have purchase a personal site evaluation, which is evidenced by the encryption symbol that you see on every page of our website. All information that you submit will be treated confidentially. We value your business and respect your right to the privacy of your data. When you register on our website, you give us your consent to process and use your personal information in accordance with our policies.
As you set up your account or make a purchase at Feather Your Nest, we collect and gather information, to include the following: name, billing address, mailing address, phone number, e-mail address, credit card account number and purchasing history.
Our Contact with You
Upon placing an order with Feather Your Nest, most contact will be by email. We will contact you by phone, only if necessary to process your order. By registering on our website, you are giving us your permission to include you in our distribution of announcements and communications.
Our shopping cart accepts MasterCard, Visa, American Express and Discover for US deliveries. International orders must be prepaid, usually via wire transfers. If you wish to purchase in the US by personal check or place an International order, please call toll free (877/855-3555) to make appropriate arrangements.
Shipping and Delivery
We attempt to fulfill all orders within two business days. Feather Your Nest uses UPS and USPS for substantially all of our shipping. Upon checkout, you will see the options that are available to you. If you would like to expedite, please select the option that best fits your needs. Our shipping charges will be calculated at that time and added to your order. Our policy is to ship complete. We will be happy to ship your order as ready; however, shipping charges will apply to each shipment.
Our Delivery Rates
Order Amount Shipping Fee
$ 0.00 to $50.00 $11.95
$50.00 to $100.00 $15.95
Over $100.00 Free
Please note that shipping charges are based on the regular price of the items and not the sale price. Shipping charges may need to be adjusted for orders containing sales items.
Out of Stock
Feather Your Nest keeps an extensive inventory of merchandise on hand at all times. However, we acknowledge that there will be times when we are out of stock in particular items. When this occurs, you will be notified of an approximate delivery date.
Merchandise Returns & Refunds
At Feather Your Nest, we try to understand and respond to the needs of our customers, both in-store and on-line. We appreciate that circumstances may occur which necessitate the return of merchandise. We will refund customers for regularly stocked merchandise in accordance with the following policy. Unfortunately, for sanitary reasons, we can not accept the return of down products, pillows and mattress pads.
All deliveries within the state of Texas will be charged in accordance with our local tax rate, currently 8.25%. Deliveries outside of Texas will be tax exempt.
We continually add content to our website and review the data contained herein. If an error is made regarding pricing, product description or availability, we reserve the right to correct any errors and make updates as necessary without prior notice. For pricing changes affecting orders in process, each customer will be notified of the changes and have the option to place or cancel the order.
If you have any question regarding any of these policies, any of our merchandise or any other topics, please call us at 877/855-3555 or 512/206-3555. We are always happy to discuss any merchandise with you and assist you with your order.
Specials and Promotional Events
Everyone who purchases from Feather Your Nest Online is automatically registered within our e-mail notification system. Additionally, if you have not ordered and wish to receive our newsletters, promotional offerings and specials, please use the link on our website to register yourself.
The other sites that are mentioned herein and/or linked hereto are only provided for the convenience of our customers. We do not assume any liability or responsibility for your use of those sites.